In a vSphere environment I am working on we use VMware vShield Edge to do firewalling, NAT and terminate VPNs for customers.
On several occasions we where not able to make config changes to some of our VSE devices when we tried to publish the changes we made from within vShield Manager. Whenever we tried to publish the changes, we received an error message in vShield Manager it could not reach the vShield Edge device we where trying to configure.
Next to that, we noticed a lot off errors in the vShield Manager System Events tab for this specific Edge Device regarding “Multiple heartbeats missed from appliance”
An other thing we noticed was the VMware Tools for this specific VSE device did not seem to be running.
We decided to open a case at VMware and where told this is a know issue with the version of vShield we are running (5.0.1) and this will be fixed in a future version. (It is not fixed in version 5.0.2 that was released recently) Continue reading